1.1 These Terms & Conditions apply to all purchases made from Homeline
Furniture, including our retail stores, Homeline Furniture Outlet , and
our online store.

1.2 By placing an order, you confirm that you have read, understood and
agreed to these Terms.

1.3 Homeline Furniture complies with the Australian Consumer Law
(ACL). Your consumer rights cannot be excluded.

2.1 All product descriptions, specifications, photos, dimensions and
colours are provided as accurately as possible; however, variations may
occur due to lighting, photography, screen displays, and manufacturing
processes.

2.2 Leather and fabric products may have natural variations in grain,
tone and texture. This is normal and not considered a fault.

2.3 At Homeline Furniture,
“full leather” means the lounge is 100%
genuine leather across the entire product — including the front, back
and sides. If a lounge has man-made leather (PU/faux) on the back or
sides, this is clearly disclosed to the customer before purchase, both
online and in-store.
2.4 Customers are responsible for confirming whether products will fit
through all doorways, hallways, elevators and staircases prior to
purchase.

3.1 All prices are in AUD and include GST unless stated otherwise.

3.2 Full payment is required before goods are released for pickup or
delivery.

3.3 Prices may change at any time without notice.

3.4 Promotions and discounts cannot be applied to past orders.

4.1 Delivery fees vary depending on location, access and product size.

4.2 Customers must ensure:
Access is clear and safe
Driveways, entryways and hallways are unobstructed
Someone aged 18+ is present to receive the delivery

4.3 Stairs & Extra Labour
Additional charges apply for stair carries, difficult access or extra labour
requirements.

4.4 Packaging & Rubbish Removal
Our delivery team does not remove packaging unless this service is paid
for in advance.

4.5 Old Furniture Removal
Available for an additional fee (quoted beforehand).

4.6 If delivery cannot be completed due to access issues or customer
error, the customer is responsible for:
A return or redelivery fee, and
Restocking fees where cancellation occurs (see Section 7).

4.7 Once the delivery form is signed, the goods are deemed accepted in
good condition unless a fault is reported immediately on arrival.

6.1 Paid orders may be stored free for 14 days.

6.2 After this period, storage fees may apply unless agreed in writing.

7.1 Australian Consumer Law
Homeline complies fully with ACL regarding faulty or defective goods.

7.2 No Change of Mind After Delivery or Pickup
Homeline does not offer refunds, returns or exchanges for change of
mind once the goods have been delivered or collected.

7.3 Change of Mind Prior to Delivery Dispatch — 20% Restocking Fee
If a customer cancels before the order has been dispatched, a
20% restocking fee applies.

7.4 Change of Mind After Delivery Dispatch — 30% Restocking Fee
If the order has been dispatched, is en route, arrives at the property, or
delivery cannot be completed due to access issues, and the custome
cancels the order, the following apply:

* 30% restocking fee, plus.
* Return transport fees

7.5 Custom Orders
Cannot be cancelled or refunded once order has been placed.

7.6 Floor Stock / Clearance Items
Sold as-is. Cosmetic imperfections are accepted at time of purchase.
Warranty applies only to structural or mechanical faults.

Unless stated otherwise, Homeline provides the following warranties:

- 10 Years — Frame / Structure
- 3 Years — Recliner mechanisms & electric motors.
- 1 Year — Leather, fabric, foam, stitching, workmanship.
- 1 Year — Electronics (USB ports, buttons, LED lighting)


8.1 Warranty covers manufacturing defects only.

8.2 Warranty does not cover:
- Wear and tear
- Stretching, wrinkling, fading or pilling
- Pet or child damage
- Liquids, stains or improper cleaning products
- Damage caused during customer transport
- PU or faux leather peeling due to misuse or incorrect cleaning
products

8.3 Customers must provide proof of purchase and clear photo/video
evidence.

8.4 If no manufacturing fault is identified, a call-out or inspection fee
may apply.

9.1 Faults or damages must be reported within 48 hours of delivery.

9.2 Homeline will repair, replace or refund in accordance with ACL.

9.3 Minor marks, natural variations or slight imperfections are not
considered major faults.

10.1 Orders are subject to stock availability.

10.2 Homeline may cancel and refund any order impacted by pricing
errors, stock shortages or system issues.

10.3 Delivery timeframes provided online are estimates only.

11.1 Homeline is not liable for delays caused by traffic, weather, freight
carriers or access issues.

11.2 Homeline is not responsible for damage caused after delivery or
pickup.

11.3 Liability is limited to repair, replacement or refund as permitted
under Australian Consumer Law.

Personal information is collected only for order processing and
communication.

Homeline does not sell or share your information except where required
to complete deliveries or warranty services.

Homeline Furniture
Email: sales@homelinefurniture.com.au