Terms and Conditions

Terms & Conditions

  • Orders & Payment: Please check all details before confirming. Changes after confirmation may incur costs or delays.
  • Pricing & Availability: Prices/ETAs are subject to change if supplier or freight conditions change. We’ll notify you promptly of any material changes.
  • Delivery & Access: Customer must ensure safe, reasonable access. Extra fees may apply for stairs, difficult access, assemblies and re-delivery.
  • Risk & Title: Title passes on full payment; risk passes on delivery to your premises or the nominated carrier for third-party freight.
  • Floor Stock/Clearance: Sold as inspected; cosmetic imperfections are accepted. ACL rights for major failure remain.
  • Add-ons: Rubbish removal and old furniture removal are optional paid services and must be booked in advance.
  • Consumer Rights: Nothing in these terms limits your rights under Australian Consumer Law. Guidance: ACCC – Consumer Guarantees.
  • Contact: sales@homelinefurniture.com.au

Delivery & Access Policy

  • Service Area: Fast local delivery across Brisbane, Logan & surrounds. For other QLD/interstate locations, we can help arrange trusted third-party freight.
  • Dispatch Times: In-stock items usually dispatch in 3–7 business days. Pre-orders: ETA provided by our team (estimates only and may change due to supplier/logistics).
  • Access Requirements: Customers are responsible for ensuring safe and reasonable access (doorways, hallways, stairwells, lifts, parking). If access is restricted, additional fees or alternative delivery dates may apply.
  • Stairs & Difficult Access: Extra charges may apply for stairs, lifts, long carries, balconies or complex access.
  • Assembly & Placement: Our team can place items and assemble where required. Rubbish removal is not included unless pre-purchased as an add-on.
  • Third-Party Freight: When we assist with freight outside our local zone, delivery is performed by a separate carrier on their terms. We will pass on their ETA and charges.
  • Inspection on Delivery: Please inspect items on delivery. For transit damage, notify us within 48 hours with photos so we can assist promptly.

Questions? sales@homelinefurniture.com.au

Refunds & Returns Policy

Please choose carefully — we do not offer change-of-mind returns after delivery or pickup.
  • Before Delivery/Pickup: Orders may be cancelled for a refund only if requested before delivery or pickup. A 20% restocking/admin fee applies to all cancellations. Approved refunds are processed within 3 business days.
  • After Delivery/Pickup: No change-of-mind returns.
  • Damaged or Faulty: If the item is damaged in transit or has a manufacturing fault, contact us within 48 hours (transit) or as soon as possible (fault). We’ll assess and arrange repair, replacement, or refund as appropriate under ACL and your warranty.
  • Floor Stock/Clearance: Sold “as inspected” and may show marks or light wear. Covered for major failures under ACL; otherwise no change-of-mind returns after delivery/pickup.
  • Government Guidance: Refunds provided in line with the Queensland Government Refund Policy and Australian Consumer Law.
  • How to Request: Email sales@homelinefurniture.com.au with order number, photos (if applicable) and details.

Warranty Policy

Warranty begins from the date of delivery. Coverage below applies under normal residential use and proper care.

  • Frame & Structure: 10 years against manufacturing defects.
  • Recliner Mechanisms — Manual: 3 years.
  • Recliner Mechanisms — Electric: 3 years (including related electrical parts).
  • Foam & Cushions: 12 months against excessive sagging or loss of shape.
  • Fabric: 12 months for stitching, seam separation and material integrity (excludes fading, pilling, wear, or damage from incorrect cleaning/chemicals).
  • Leather: 12 months for stitching, seams and leather integrity (excludes natural creasing, colour variation, fading or incorrect care/cleaners).
  • PU / Synthetic Upholstery: 12 months for stitching/seams/material integrity (excludes peeling from wear, heat or harsh cleaners).

Exclusions: Normal wear & tear, misuse, neglect, improper care/cleaning, commercial use, unauthorised repairs, and damage due to incorrect handling or inadequate access.

How to claim: Email proof of purchase, photos and a description to sales@homelinefurniture.com.au. If approved, we’ll arrange repair, replacement or refund at our discretion. This warranty is in addition to your rights under Australian Consumer Law.

Assembly, Rubbish & Removals

  • Assembly: Available on request for an additional fee. Please book in advance.
  • Rubbish Removal: Packaging removal is not included by default. It can be added as a paid service.
  • Old Furniture Removal: Available as an optional paid service. Must be booked before delivery; items must be safe, empty and accessible.
  • Stairs/Complex Access: Extra charges may apply. Please advise us prior to delivery to avoid delays.