How it works
Our Signature lounges carry a ten-year structural warranty, three years on moving mechanisms, and twelve months on materials. Everything else, including Signature dining, living and bedroom pieces, comes with a standard twelve-month warranty. The honest reason: if a fault is going to show, it almost always shows well inside the first twelve months, so that's where the cover matters most.
Whatever the cover, your claim is always with us: Homeline gives the warranty and Homeline honours it. You never have to chase a manufacturer.
The simplest way to know exactly what's covered is to check the product page for the item you're interested in. The warranty terms are listed there, clearly, before you commit.
Making a claim
If something's not right, email us at sales@homelinefurniture.com.au with your order details and a description of the issue. We'll take it from there.
Domestic use only, commercial use voids the warranty
Every warranty we offer applies to normal domestic, household use only. Our furniture is designed, built, and rated for use in a home.
If a piece is placed in or used for any commercial, hospitality, rental, office, or other non-domestic setting, including but not limited to cafes, restaurants, bars, waiting rooms, short-stay or holiday rentals, offices, and shared or public spaces, the warranty is voided immediately and in full, from the moment the piece is put to that use. This applies regardless of how lightly the piece is used or how soon after purchase it occurs.
Commercial-grade furniture is available on request. If you're furnishing a commercial space, email us at sales@homelinefurniture.com.au before you order so we can point you to pieces rated for that use.
Your rights
These warranties sit on top of the rights you already have under the Australian Consumer Law, they don't replace them. Our goods come with guarantees that can't be excluded under the ACL.
